Monday, Oct. 17

3:30 p.m.              
Registration open

5:30–7 p.m.         
Welcome reception

tuesday, OCT. 18

7 a.m.                     
Registration open

7–7:45 a.m.           

8 a.m.                     
Opening remarks

8–9:15 a.m.  North American Commercial Vehicle Business Update and Macroeconomic Overview
Hear an in-depth analysis of the work truck industry — including market size and segmentation by cab type and weight class — and primary application markets for commercial vehicles. NTEA’s economist will share information on key end-use markets, such as construction, energy, telecom, state/local government, agriculture, and cartage and delivery. In addition, gain insights into U.S. economic expectations, including potential challenges and opportunities for 2023.
Presented by: Steve Latin-Kasper, Senior Director of Market Data and Research, NTEA

9:15–9:35 a.m.           

9:35–10:35 a.m.  Assessing the Impact of Supply Chain Issues Affecting U.S. Manufacturing
This session will focus on the federal government’s actions to address supply chain issues affecting U.S. manufacturing, including current challenges and potential solutions for bringing greater stability to supply chains in the future.
Presented by: U.S. Senior Administration Official (to be announced)

10:35–10:55 a.m.      

10:55–11:55 a.m.  Navigating Disruption — A Perspective from Industry Manufacturing Leaders
The automotive industry has been no stranger to facing disruptions — including traversing recent unprecedented challenges spurred by the global pandemic, such as supply chain issues, connecting with customers, and changes in how we do our work. In this session, executives from leading commercial vehicle manufacturing companies will share their perspectives on current industry market challenges. Gain insight into how panelists foresee the industry adapting to ever-changing market needs and dynamics.
Moderated by: John Davis, Host/Creator/Managing Director, MotorWeek
Presented by: Branden Harbin, Executive Director of Global Marketing, Allison Transmission; Ed Peper, U.S. Vice President, General Motors Fleet, General Motors; and Mark Stasell, Vice President, Vocational Truck Business, Navistar Inc.

noon–1:15 p.m.       

1:30–2:45 p.m.  Trends Impacting the North American Commercial Vehicle Population
Representatives from industry-leading data organizations will join NTEA to examine current and anticipated trends within the registered commercial vehicle population. Commercial truck markets will be analyzed by weight class, vehicle type, and fuel type along with a deep dive into the cargo van segment. There will also be analysis of regional trends. Participants will gain insight into how to adjust their market and production plans.
Moderated by: John Davis, Host/Creator/Managing Director, MotorWeek
Presented by: Charles Bowles, Director of OEM and Strategic Initiatives, Trader Interactive; Andrej Divis, Director, Automotive, Global Heavy Truck Research, S&P Global Mobility; and Steve Latin-Kasper, Senior Director of Market Data and Research, NTEA

2:45–3:05 p.m.   

3:05–4:20 p.m.  Creating an Amazing Customer Experience in Challenging Times
Over the last several years, the commercial vehicle industry has navigated its share of challenges and adversity. Through an uncertain economic period, coping with ever-changing rules and regulations, the industry innovated and persevered to overcome obstacles and maintain essential production of commercial vehicles. Today, with demand for vehicles at an exceptionally high level, the industry faces numerous supply chain and workforce issues that have significantly constrained vehicle production. In an industry that is highly price and quality competitive, how can organizations compete within these current market conditions? As an expert in creating customer experiences, Shep Hyken will provide practical insights into why running your business through the lens of your customer may be more important now than ever before. Topics will include tactics and strategies for creating customer amazement (it’s not what you think), managing expectations while balancing supply chain disruptions, addressing complaints, handling confrontations, and more.
Presented by: Shep Hyken, Chief Amazement Officer, Shepard Productions

4:20 p.m.       
Closing remarks

4:30–6 p.m.   
Evening reception

Continuing education units
NTEA is accredited by International Association for Continuing Education and Training (IACET) and is authorized to issue IACET continuing education units to Executive Leadership Summit participants.