Fleet

What’s your customer service plan?

May 25, 2022
Chris Lyon
NTEA Director of Fleet Relations
Do you view fleet equipment end-users as your employees or customers? Although they may be employees of your organization, end-users should ideally be viewed as your customers. And like any customer, they also likely have expectations of good customer service.
    THIS CONTENT REQUIRES NTEA MEMBERSHIP
    Sign in for access
    Not a member?
    Make NTEA your Association today and unlock access to exclusive resources, tools and insights.
    Join online

    Recommended Articles

    Fleet

    Looking beyond low bid: Why value matters more than ever

    While price is often an important consideration in purchasing decisions, it shouldn’t be the only factor — and, in many cases, not the most important. Fleet purchasers are evolving in how they evaluate their upfitting...
    July 18, 2025