Do you have a customer service plan?

June 19, 2018
Chris Lyon
NTEA Director of Fleet Relations
As a fleet manager, do you view fleet equipment users as employees or customers? Although these users are employees under the organization’s umbrella, ideally you should be viewing them as your customers who have expectations of receiving high-quality service.
    THIS CONTENT REQUIRES NTEA MEMBERSHIP
    Sign in for access
    Not a member?
    Make NTEA your Association today and unlock access to exclusive resources, tools and insights.
    Join online

    Recommended Articles

    Fleet

    Looking beyond low bid: Why value matters more than ever

    While price is often an important consideration in purchasing decisions, it shouldn’t be the only factor — and, in many cases, not the most important. Fleet purchasers are evolving in how they evaluate their upfitting...
    July 18, 2025