Benchmarking your internal customer service

Who defines quality in fleet operations? Is it you as the fleet professional, or the stakeholders and partners you serve? There’s no exact answer, but clear communication can shape the outcome. Quality isn’t only about...

While price is often an important consideration in purchasing decisions, it shouldn’t be the only factor — and, in many cases, not the most important. Fleet purchasers are evolving in how they evaluate their upfitting...

Today’s commercial vehicles are nothing like their predecessors from just a decade ago. Advances in electronics, materials, safety, and fuel efficiency have transformed every aspect of vehicle design and performance...