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Is your shop running at optimal efficiency today? Most likely it is, but over time, shop operations may have changed. This can be an opportunity to look at overall operations and make strategic decisions.

A customer who traditionally used a Class 3 truck — 10,001 to 14,000-pound GVWR — is now interested in a vehicle with a GVWR less than 10,000 pounds, while still carrying the same payload used in the Class 3 truck. As an...