Wednesday, March 2, 9:30–10:45 a.m.
Building on introductory information presented in Part 1, this session explores two key aspects of shop management: determining and managing in-house maintenance and repair (M&R) program costs, and measuring and managing and supervising maintenance technician performance. The increasing importance of data-driven management means fleet managers and maintenance staff must be familiar with, if not proficient in, techniques such as activity-based cost analysis and quantitative performance measurement and benchmarking. Case studies will illustrate how these methods can provide insights into strengths and weaknesses of an in-house M&R program — information that can’t be gained from firsthand observation or subjective judgment of fleet maintenance employees, no matter how experienced.
Presented by: Scott Conlon, Manager, Mercury Associates Inc.; and Keith Grant, Manager, Mercury Associates Inc.