Driving the Customer Experience (CX) — Differentiating to Win and Retain

Wednesday, Nov. 9, 2022
11:15 a.m.– noon ET
Webinars are a free benefit of NTEA membership; nonmembers pay $39. An ntea.com account is required to register (login or create a free account).

Learn the importance and key elements of differentiation in the customer experience (CX) to win and retain customers — whether you’re a commercial vehicle manufacturer, distributor or service organization. Topics will cover the definition of CX, real-world CX examples, the importance of data, and a guide to enhance the CX journey. 

Presented by: Bryce Gartner, Chief Experience Officer (CFO), The Cargo Agency