Klein Products (Jacksonville, Texas) achieved ISO 9001:2015 certification for its Texas-based factory. This accomplishment demonstrates the company uses an effective quality management system to enhance customer satisfaction and consistently deliver quality products.
ISO is an independent international organization that brings together experts to develop standards that support innovation and provide solutions to global challenges. Its standards are implemented by more than a million organizations in over 175 countries. The ISO 9001:2015 standard focuses on requirements for establishing and maintaining optimal quality management systems.
To achieve certification, Klein Products developed quality metrics, or key performance indicators (KPIs), which are used to monitor quality through documented measures. This information is used throughout the company’s operations to set goals and achieve the highest quality products in its industry. These metrics also allow Klein Products’ engineering and manufacturing teams to strive for continuous improvement through preventative and corrective action. Nonconforming products are evaluated to determine their root causes, which allows the company to continuously raise its quality standards.
“We want our customers to feel confident that everything they purchase from us will consistently deliver the quality they expect,” said Michael Shepperd, plant manager at Klein Products of Texas. “Our ISO 9001:2015 certification allows us to support our promise of quality with procedures that meet internationally recognized standards.”
The process of becoming ISO 9001:2015 certified can take two years or longer, but Klein Products was able to achieve certification within ten months because many of the quality management systems were already in practice. Each year, the quality management system will be audited to ensure it continues to meet all ISO 9001:2015 requirements.
“The certification process enabled us to take our quality management system to the next level and provide even greater value to the many individuals and companies that rely on our products every day,” Shepperd said. “We look forward to many more years of challenging ourselves to achieve the highest levels of quality as we continue to develop new innovations.”
For more information, visit kleinproducts.com
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