Servicetopia — The Ultimate Customer Service Experience
2017 Executive Leadership Summit
Tuesday, Oct. 24, 2017
Jason Young, Author, Speaker and Trainer, Culturetopia
What is Servicetopia? Imagine an environment where all employees are aligned with the company’s mission and vision, and, each day, they go to work committed to providing exceptional service to every customer. They understand their purpose in the organization and perform their duties with passion, while seeking to meet each customer’s needs. They are professional, work tirelessly to build customer loyalty, and follow a carefully outlined process to ensure customer satisfaction and eliminate pain and frustration. In the end, they add a little pizazz to surprise and delight the customer.
Jason Young, former senior-level manager at Southwest Airlines, was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture renowned in the business world today.
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